Sanitizing procedures are in place in our fitting rooms to ensure your health is secure.

Free Shipping On Orders Over $100

Shipping & Returns

Returns & Exchanges

General

  • At present, ALL items are Final Sale
  • Refunds must be made to the original method of payment
  • Items must be unused, in good condition, and in original packaging
  • Proof of purchase is required (original receipt or invoice)
  • Returns not accepted for gift cards, personal care items, beauty items (make-up, creams, etc.), jewellery, swimwear, bodysuits
  • No exchanges via the website
  • Exchanges for a new size or colour may be completed in-store

Online Purchases

  • At present, ALL items are Final Sale
  • Returns must be requested online
  • Full returns or exchanges accepted within 14 days of the shipping date
  • Returns offered in-store or online with original invoice/receipt
  • Returns accepted at Melrose & Co | The Store Upstairs (209 Centre Ave W Airdrie, AB) or Dominion Drugs (665 8 St SW Calgary, AB)
  • Customer assumes responsibility for the shipping/mailing costs associated with online returns
  • Exchanges or returns for store credit offered after 14 days
  • Sale items accepted for exchange or return for store-credit ONLY after 14 days of the shipping date (in-store only)
  • No refunds or exchanges offered after 30 days

In-Store Purchases

  • At present, ALL items are Final Sale
  • Full returns or exchanges accepted within 14 days of the purchase
  • Purchases made in-store may only be returned or exchanged in-store

Shipping

  • Online purchases may be picked up with valid I.D. in-store:
    • At Melrose & Co. | The Store Upstairs (209 Centre Ave W Airdrie, AB) — Order available 3 hours after e-mail confirmation 
    • At Dominion Drugs (665 8 St SW Calgary, AB) — Order available within 2 days of e-mail confirmation
  • Free shipping offered on all orders of $100 or more
  • Shipping costs for online returns or exchanges are the responsibility of the customer
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