Sanitizing procedures are in place in our fitting rooms to ensure your health is secure.

Free Shipping On Orders Over $100

Frequently Asked Questions

General

We are open from 9am – 9pm Monday to Friday, 9am – 6pm on Saturday, and 10am – 5pm on Sunday. Our store is open longer on weekdays for your shopping convenience.

We are located at #101 209 Centre Ave SW Airdrie, AB. We are known locally as The Store Upstairs because our shop is on the second floor of a Pharamsave located in downtown Airdrie.

We are a women’s fashion boutique, catering to all women between the ages of 20-60. In addition to high-end clothing, we also sell special occasion dresses, handbags and accessories, bath and beauty products, and some home decor and gifts.

Products

Most of our products are sized according to standard North American sizes. If we receive a shipment of products with unique sizing, we will change the tags to help customers choose the best size. If you have questions or concerns about how our products fit, you may reference our detailed size guide.

We appreciate well-made clothing. We bring in products from reputable suppliers and ensure that they fit well and do not have any defects. The majority of clothing that we sell is also lined for added comfort and durability.

Yes! Our online inventory is exactly the same as our in-store inventory. If you prefer an in-person shopping experience, feel free to visit our location in Airdrie.

Ordering

Placing an order online is easy! Once you find the product you would like to purchase, select your size and choose “add to cart”. Your shopping cart can be found by selecting the basket icon in the right corner of the screen. From your cart, you can choose to “checkout” or “continue shopping”. Upon checkout, you will be asked for payment and shipping details before pressing submit.

We accept all major credit cards, including Visa, MasterCard, and American Express. In addition, you may also pay using Apple Pay or Google Pay.

Unfortunately, we are unable to make alterations to your order once it has been placed online. If you require a new size or different colour, you may submit a new order online and return the unwanted item, or exchange the item in-store.

You will receive a notification via email that your order has been successfully placed. If you do not receive an email confirmation, please check your junk folder or contact us at [email protected]

Delivery

We offer free shipping for all orders over $150.

If you are missing an item from your order or you receive an incorrect product, please check your confirmation to ensure the order was placed correctly. If so, you may contact customer service at [email protected] so we can resolve the issue. You may also return the incorrect items in-store.

Shipping times may vary based on your location. If you are in a rural area, you should expect longer delivery times.

Refunds & Returns

You have 14 days to return a product for a full refund. After 14 days, you may return items for a store credit. We do not accept any returns or exchanges after 30 days.

If you choose to return your product online, you will be responsible for the associated return shipping costs. Shipping costs are non-refundable. Please see our Return Policy for more information.

Yes. We will honour a full return or exchange in-store within 14 days of the shipping date for online purchases. We also require the original invoice or receipt. Please see our Return Policy for more information.

All exchanges must be handled in-store — we are not able to offer exchanges via the website. Exchanges may be completed in-store within 30 days of the shipping date. Please see our Return Policy for more information.

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